Discount Policy | Bock Nutritionals
As we enter the 2021 New Year, we want to bring light and clarity to our discount codes, as we have received a lot of well-appreciated feedback from our customers!
We would love to continue to give back to our valued customers by offering seasonal discount codes as a courtesy; however, we don’t want there to be any confusion moving forward.
NEW DISCOUNT CODE STRUCTURE:
We will send two emails when a discount has been created. The first email will be notifying you that the discount is live and active. The second email will be letting you know that the discount will expire that day.
For example, if we send out code: NEWYEAR, we will send an initial email notification when the discount is active and the time frame that it will be active for. We will then send an additional email on the day the code expires as a notification that you will have until 11:59 PM that night to take advantage of the discount code.
The rules of the discount codes are as follows:
- These seasonal discount codes will only apply to orders that are being placed through our online supplement store www.bocknutritionals.com
- If an order has been submitted without the discount code, the discount code cannot and will not be refunded to the order. This will be the case even if the order has been placed a few minutes before the discount code has been released via email. After an order has been submitted, no additions or changes can be made to that order.
- For example, if someone emails and says that they have just missed the discount email by a couple of minutes or they didn’t check their email and see the discount until after they placed an order- we WILL NOT be able to refund the discount to their order.
- If X orders after 11:59 PM on the last day of the discount they WILL NOT be given a discount and it will not be refunded to their order.
- Another example: Lets say, discount code: SUPPS was active from Feb 1 at 9:00 AM to Feb 3 at 11:59 PM. If X, emails on February 4th at 12:00 AM asking to have the discount code applied- we will NOT be able to give X the code because it has passed the expiration date of Feb 3 at 11:59 PM.
We appreciate your feedback and we hope this will give everyone more awareness of our discount code structure!
All the best,
The Bock Nutritionals Team