Return and Shipping Policy

 

Bock Nutritionals will accept returns on unopened & unexpired products within thirty (30) days of purchase, except for probiotics. Probiotics cannot be returned. To initiate a return, please contact us via email at bocksupps@bockintegrative.com. The following information must be included:

1. Patient/Customer Name

2 . Order number

3. Product(s) and quantities

4. Reason for Return

5. Form of payment

If applicable, refunds will be issued after the items are returned to the office. 

Customers are responsible for all shipping charges incurred for returns that do not involve order errors made by Bock Nutritionals staff and/or shipping staff.

Our mailing address for returns is:

Bock Nutritionals, LLC

50 Old Farm Rd

Red Hook, NY 12571

 

Reasons for Return

Order Errors: If there are any mistakes in your order (i.e., wrong product) please call the supplement department immediately.  Order errors must be reported within five (5) business days of receiving the order. Error corrections will NOT be processed if the office is not notified within this timeframe.

Defective Products: If you receive a product that is defective in either (1) packaging or (2) quality, please contact our Supplement staff. If applicable, we will issue a replacement once the defective product has been returned to our office.

 

Lost/Damaged Packages

If any products have been damaged in transit, immediately contact the Supplement department so we can file a claim with the shipping carrier on your behalf. Refunds or replacements will be issued once UPS has closed the investigation into the claim. Please provide the following to aid in claim resolution:

1. Order number

2. Photos of damaged shipping container

3. Photos of damaged products